Product Fullfillment
REFUNDS AND CANCELLATIONS:
• Refunds and Cancellations can only be made until 7 days after from the purchase date.
• Refunds will be sent to the same method of payment used to purchase the product.
Procedure of refunds/cancellations:
Send us an email with your inquiry, including your order number, name and surname under which you ordered your product and an explanation with the reason of cancellation
RETURNS AND EXCHANGES:
• Returns and Exchanges can only be made if you request a change in size or would like a different product design from the same collection.
• Products MUST NOT be worn and should be in the same condition that it was delivered to the consumer.
• Please note that if there is a price difference when exchanging the item you, as a consumer, must be in contact with our team to pay the difference and if the item you want to exchange is lower than the price paid for the original item you will receive a credit note of the remaining amount, which would be valid for 13 months.
• Please note that if you would like to exchange your items you will be responsible for any shipping fees for your new product chosen - fees for the item to be returned to us and fees for the new desired item to be sent to you
Procedure of returns and exchange:
If you would like to exchange an item kindly contact us via email by no later than 14 days from receipt of products, stating your name and surname under which your product was ordered and the order number