Shipping Policies
Welcome to our shipping policies page!
Here, you'll find everything you need to know about how we handle shipping at Yaes Ateliér.
Carriers
We primarily ship our products using USPS (United States Postal Service) and UPS (United Parcel Service). Both carriers provide reliable service to ensure your orders arrive safely and on time.
Shipping Options
By default, we offer standard shipping, which is cost-effective and reliable for most orders. If you require faster shipping, please notify us via email or Instagram messaging immediately after/before placing your order. This allows us to make arrangements for expedited shipping and ensure your package reaches you as quickly as possible.
Processing Time
Orders are typically processed within 10-35 days ( not including weekends) depending on the item processing complexity to handmake. Once your order is processed and shipped, you will receive a confirmation email with tracking information. Also shipping times casn be longer than expected if there is a high volume is production for that exact item. most garments are hand made so thefore turnaround times difer.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. If you would prefer having your product shipped expeditedly (at an additional cost), please message us on instagram or email us.
Delivery Time
Delivery times vary depending on the shipping method selected and your location. Standard shipping usually takes between 10-25 business days within the United States. If you opt for expedited shipping, delivery times will be shorter, upon request.
International Shipping
We definitely offer shipping outside the United States. The rates provided at checkout match the shipping costs outside the US that we are charged in order to deliver your product as efficiently as possible. Shipping time outside the United States varies between 1-4 weeks. If you are international we please advise you to be patient. If you would like your package to be shipped expeditedly, please email us or message us on instagram before/after placing an order.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package and estimate the delivery date.
Lost or Delayed Packages
In rare cases where a package is lost or significantly delayed, please contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement if necessary.
Contact Us
If you have any questions or concerns regarding our shipping policies, please don't hesitate to reach out to us via email at [email protected] or through Instagram messaging. We are here to help and ensure that your shopping experience with us is smooth and enjoyable.
REFUNDS
refunds are permissable after 7-14 days from original date.
- once YOUR order has been placed after 14 days , your order will now undergo production and we are responsible for having your item shipped.
refunds are non permissable after 7-14 DAYS
Thank you for choosing Yaes Atelier! We appreciate your business!
